Chairman of the Railway Board Reviews IRCTC War Room
Chairman and Chief Executive Officer (CEO), Railway Board (Ministry of Railways), Satish Kumar reviewed the functioning of the IRCTC War Room at the IRCTC office yesterday, with a focus on strengthening the systems for passenger feedback, kitchen monitoring and quality assurance in catering services.
During the review, the Chairman of the Railway Board (CRB) interacted with the dedicated team for monitoring and feedback-related activities. He emphasized on strengthening the existing systems to make monitoring more responsive, technology-driven and outcome-oriented.
Satish Kumar directed that the Rail Madad interface should be further automated to enable passengers to communicate with the concerned system in a simple and convenient manner through a single click. Closer monitoring of Rail Madad complaints was also emphasized, including direct interaction with passengers wherever required, so that passenger concerns can be understood and resolved more effectively..(updated on 24th August 2026)
