Technology-Driven Pension Services Bring Greater Efficiency

Technology-driven pension service delivery has brought greater efficiency, while saving significant manpower and financial resources, Union Minister of State for Personnel, Public Grievances and Pensions, Dr. Jitendra Singh said today, as he described the superannuating employees as a national asset and called for continued use of technology and feedback from pensioners to make the pension system simpler, more responsive and aligned with changing social requirements.

Addressing the 9th National ANUBHAV Awards Ceremony, 2026 and the 60th Pre-Retirement Counselling Workshop at Vigyan Bhawan, New Delhi, Dr. Jitendra Singh said the Government’s pension reforms are aimed not only at providing ease of living to pensioners but also at making the entire administrative system more efficient. He said the experiences of retiring and retired employees provide valuable feedback for identifying systemic gaps and improving government practices.

The ceremony was attended by Secretary, Department of Pension and Pensioners’ Welfare, Ms. Nivedita Shukla Verma; Additional Member (HR), Railway Board, Pravash P. Pandey; DMD, SBI, Chander Shekhar Sharma; senior officials of DoPPW and representatives of various Ministries and Departments. Dr. Jitendra Singh conferred the National ANUBHAV Awards on five awardees and presented Jury Awards as part of the ceremony.

Dr. Jitendra Singh congratulated all the National ANUBHAV Awardees and Jury Award recipients and said government employees who have devoted decades to public service constitute a valuable national asset. Pension reforms, he said, are therefore not merely about processing retirement benefits but about ensuring dignity, convenience and continued engagement with the experience and expertise of those who have contributed to the nation’s development.

Secretary, Department of Pension and Pensioners’ Welfare, Ms. Nivedita Shukla Verma said ANUBHAV has become an important platform for capturing and sharing the institutional experience of retired government employees. More than 14,000 experiences have been shared on the portal so far, while the 2026 awards received over 2,000 nominations, the highest number so far. She also spoke about the appointment of Pension Mitras, Digital Life Certificate campaigns, Pension Adalats and the Department’s work towards developing an integrated pensioner ecosystem that brings multiple pension-related services and information onto a single platform. (UPDATED ON 17TH AUGUST 2026)