lodge grievances in your language; system automatically identifies Ministry

The Union Minister of State (Independent Charge) for Science and Technology and Earth Sciences, and Minister of State for PMO, Department of Atomic Energy, Department of Space, and Personnel, Public Grievances and Pensions, Dr Jitendra Singh, today launched the CPGRAMS AI-enabled Voice “Chatbot” “Samadhan Didi”, developed by the Department of Administrative Reforms and Public Grievances (DARPG) in collaboration with Bhasini, at Kartavya Bhawan, New Delhi.

Underscoring the transformative role of technology in public administration, the Minister noted that Artificial Intelligence is driving the democratization of grievance redressal — making it more accessible, responsive and efficient — and that AI-enabled tools are strengthening citizen engagement and improving the quality and speed of grievance resolution.

At the launch event, the Chatbot was demonstrated live and tested in different Indian languages. Secretary, DARPG, Nivedita Shukla Verma; Additional Secretary, DARPG, Puneet Yadav; senior officers of DARPG; and representatives of Bhashini were present on the occasion.(UPDATED ON 30TH MAY 2026)