DARPG Launches NeSDA 2025 Portal to Strengthen Digital Governance Across India

The Department of Administrative Reforms and Public Grievances (DARPG), Government of India, launched the Portal for the National e-Governance Service Delivery Assessment (NeSDA), 2025. The portal was launched in a meeting with the Nodal Officers of Central Ministries and States/UTs . Smt. Sarita Chauhan, Additional Secretary, DARPG chaired the meeting to present a detailed walkthrough and demonstration of the NeSDA 2025 Portal, covering the assessment framework, portal functionalities, submission workflows, reporting mechanisms and timelines for the assessment process.

NeSDA is a biennial assessment framework developed by DARPG to measure the depth and effectiveness of existing e-Governance service delivery mechanisms from the citizen’s perspective. Based on the Online Service Index (OSI) of the UN e-Government Survey and customized for the Indian federal structure, NeSDA assesses the availability, accessibility and maturity of online service delivery across States, Union Territories and focus Central Ministries/Departments.

NeSDA serves as an important benchmarking exercise for improving online service delivery across the country and for promoting best practices among States, UTs and Central Ministries/Departments. It supports governments in identifying gaps, strengthening service delivery mechanisms and improving citizens’ experience in accessing public services online(UPDATED ON 28TH MAY 2026)