Brief News
Citizenscanuse 1950 Voter Help lineand
- TheElectionCommissionofIndia(ECI)hasactivatedtheNationalVoterHelpline and all 36 State and District-level helplines with an aim to address all queries/grievances of citizens.
- The National Contact Centre (NCC) will serve as the central helpline for all States andUnionTerritories.Itoperatesdailyfrom8:00AMto8:00PMthroughtoll-free number1800-11-1950.Callsarehandledbytrainedexecutiveswhoassistcitizens and other stakeholders with electoral services and queries.
- ECI has issued instructions to each State/UT and District to set up its own StateContactCentre(SCC)andDistrictContactCentre(DCC)respectively,toensure timely and localized responses. These centres operate during office hours on all working days throughout the year, providing assistance in the regional languagesof the State/UT.
- All complaints and queries are recorded and tracked through the National Grievance Service Portal (NGSP 2.0).
- Additionally, ECI has also launched ‘Book-a-Call with BLO’ facility using whichcitizens can directly contact their respective Booth Level Officer (BLO) through the featureavailableontheECINETplatform.
- Citizens can also connect with Election Officials using the ECINet App. ECI has directed all CEOs, DEOs, EROs to regularly monitor the progress and ensure speedy disposal of the requests of the users within 48 hours.
- These facilities are in addition to the existing mechanisms for addressing election relatedgrievances.Citizenscanalsosendemailtocomplaints@eci.gov.in
- The Election Commission encourages all voters to use the ‘Book-a-Call with BLO’ and the dedicated Voter Helpline Number – 1950 facilities for all election-related information, feedback, suggestions, and complaints for prompt and transparent resolution of their concerns.
(updated on 29th October 2025)